Get in Touch
Let's connect
Have a question, or want to chat about a booking? We would love to hear from you.
Serving Locust, Midland, Oakboro, Stanfield, Concord, Albemarle, Mount Pleasant, and nearby communities within approximately 20 miles of Locust. Travel outside this area may be available for an additional fee.
Response Time
Most messages receive a response within 1–2 hours. Our care team strives to respond to all inquiries the same day.
For urgent requests or last-minute availability, send a booking request or email the care team — that reaches us fastest.
Need help with a booking?
The quickest fixes for the most common booking questions.
Common questions
- My booking request hasn't moved
- Your latest status always shows on the booking page in your account. Requests are reviewed by a person, so a request can sit as pending for a little while. If the status hasn't changed and your dates are getting close, message us and we'll check it for you. View my bookings
- My payment didn't go through
- A failed or interrupted payment does not confirm a booking — your dates are only held once payment completes. You can reopen the secure payment link from your booking and try again, or use a different card. If it still won't complete, contact us and we'll send a fresh link. Open my booking
- My refund still says pending
- Once a refund is issued it can show as pending while your bank finishes processing it. Your receipts page shows what has been charged and refunded on each booking. If the amount looks wrong, or it hasn't landed, contact us with your booking reference. View receipts
- I can't get into my account
- Start with a password reset using the email address you booked with — that resolves most sign-in problems. If the reset email doesn't arrive or the address is no longer yours, contact us and we'll help you recover access. Reset my password
Still stuck? Send us a message and we'll take it from there.