Legal

Terms of Service

Last updated: August 15, 2026

These Terms govern your use of the Sasha Lasha Services website (sashalashaservices.com) and any care services arranged through it. By using the site or submitting a booking request, you agree to these Terms.

Pet Transport

Pet Pickup and Drop-Off services are incidental add-ons that may only be attached to an active Pet Care booking. We do not provide standalone passenger or pet transportation services. Care Partners providing transport must maintain a valid driver's license and adequate personal auto insurance coverage for these incidental trips.

Bookings

A booking request is not confirmed when you submit it, and it is not confirmed merely because it has been approved. A booking becomes Confirmed once Sasha Lasha Services has approved the request and the required payment has been received. Requests move through Requested, Awaiting Approval, Approved (Awaiting Payment), Confirmed, In Progress, and Completed, and may be Canceled where applicable.

Our published rates are firm. Your complete price — including the services and options you select, any approved add-ons, applicable travel fees, and any discounts or credits — is shown to you before payment. Availability and scope are confirmed in writing before service begins.

Payment options

  • Bookings with a first service less than 48 hours away are paid in full.
  • Bookings of $300 or more with a first service under 30 days away can choose Pay in Full or Split Payment: 50% when you choose Split Payment, and the remaining 50% exactly 48 hours before your first service begins. Your booking total does not change.
  • Qualifying bookings made 30 or more days ahead reserve with a 25% deposit; the remaining 75% is due 7 calendar days before your first service. A deposit is not Split Payment, and Split Payment isn't offered on those bookings. Other bookings made 30 or more days ahead are paid in full.
  • Nothing is charged automatically. The exact amounts and due dates are shown on your payment page before you pay.
  • If a deposit balance isn't received by its due date (7 days before service), we'll let you know it's due and send one final reminder. If it's still unpaid 5 days before service, the booking is cancelled for non-payment.
  • If a Split Payment balance isn't received by its due date (48 hours before service), we'll let you know it's due and send one final reminder. If it's still unpaid 24 hours before service, the booking is cancelled for non-payment.
  • A cancellation for non-payment is treated as a customer cancellation under the Care Credit schedule above, and any unpaid balance is cancelled and never collected.

Cancellations

When you cancel, timing is measured from your scheduled first-service start time and applies to the service amount you've paid:

  • More than 24 hours before your service: 100% of the service amount you've paid becomes Care Credit.
  • From 24 hours up to 6 hours before your service: 50% of the service amount you've paid becomes Care Credit; the other 50% is kept under our cancellation policy.
  • Less than 6 hours before your service, or a missed visit: no Care Credit for the service amount.
  • Any payment that isn't due yet is cancelled and never collected.
  • Travel that hasn't started yet, and tips for a service that didn't happen, go back to your original payment method once our team confirms the refund.
  • If Sasha Lasha Services or your Care Partner cancels, you receive a full refund to your original payment method (or Care Credit, if you prefer).

Billing errors, duplicate charges, or incorrect amounts are corrected and refunded — they are never turned into Care Credit. These terms apply to bookings made on or after October 4, 2026. Bookings made earlier, and any payment arrangement you have already accepted, keep the terms you agreed to at the time.

Rescheduling

You get one free reschedule when you ask more than 24 hours before the scheduled start, and the new date must fall within 30 days. After that, or for a later request, the cancellation schedule above applies unless your Care Partner accepts the change.

Accounts

You are responsible for the accuracy of information in your account and for keeping your password secure.

Reviews

Reviews must reflect honest, first-hand experience. Reviews may be moderated and removed if they contain personal attacks, false claims, or content unrelated to the service.

Liability

The website is provided "as is." To the extent permitted by law, Sasha Lasha Services is not liable for indirect or consequential damages arising from use of this website. Service-specific arrangements are governed by the agreement made with your assigned Care Partner at the time of booking.

Changes

We may update these Terms from time to time. The "last updated" date at the top shows when changes took effect.

Contact

Questions? hello@sashalashaservices.com.