Question 1

How far in advance can I cancel?

Accepted Answer

It depends on how far ahead of your first service you cancel. More than 24 hours before your service: 100% of the service amount you've paid becomes Care Credit. From 24 hours up to 6 hours before your service: 50% of the service amount you've paid becomes Care Credit; the other 50% is kept under our cancellation policy. Less than 6 hours before your service, or a missed visit: no Care Credit for the service amount. Any payment that isn't due yet is cancelled and never collected. Travel that hasn't started yet, and tips for a service that didn't happen, go back to your original payment method once our team confirms the refund. If Sasha Lasha Services or your Care Partner cancels, you receive a full refund to your original payment method (or Care Credit, if you prefer). Your cancellation preview shows the exact amounts before you confirm. These terms apply to bookings made on or after October 4, 2026. Bookings made earlier, and any payment arrangement you have already accepted, keep the terms you agreed to at the time.

Question 2

How do Split Payment and deposits work?

Accepted Answer

Bookings with a first service less than 48 hours away are paid in full. Bookings of $300 or more with a first service under 30 days away can choose Pay in Full or Split Payment: 50% when you choose Split Payment, and the remaining 50% exactly 48 hours before your first service begins. Your booking total does not change. Qualifying bookings made 30 or more days ahead reserve with a 25% deposit; the remaining 75% is due 7 calendar days before your first service. A deposit is not Split Payment, and Split Payment isn't offered on those bookings. Other bookings made 30 or more days ahead are paid in full. Nothing is charged automatically. The exact amounts and due dates are shown on your payment page before you pay. If a deposit balance isn't received by its due date (7 days before service), we'll let you know it's due and send one final reminder. If it's still unpaid 5 days before service, the booking is cancelled for non-payment. If a Split Payment balance isn't received by its due date (48 hours before service), we'll let you know it's due and send one final reminder. If it's still unpaid 24 hours before service, the booking is cancelled for non-payment. A cancellation for non-payment is treated as a customer cancellation under the Care Credit schedule above, and any unpaid balance is cancelled and never collected.

Question 3

Can I reschedule instead of cancelling?

Accepted Answer

Yes, subject to availability. You get one free reschedule when you ask more than 24 hours before the scheduled start, and the new date must fall within 30 days. After that, or for a later request, the cancellation schedule above applies unless your Care Partner accepts the change.

Question 4

What if your Care Partner needs to cancel?

Accepted Answer

If something unavoidable comes up on our end, you'll be notified as quickly as possible and receive a full refund to your original payment method (or Care Credit or priority rescheduling, if you prefer).

Question 5

What is a Meet & Greet?

Accepted Answer

A Meet & Greet is an optional introduction with your Care Partner before service day. You'll review routines, access instructions, and any questions about the service. Your first Meet & Greet with a new Care Partner is complimentary for up to 20 minutes. It is an introduction, not a replacement for paid care. Every customer receives one complimentary Meet & Greet with each new Care Partner. Additional Meet & Greets with the same Care Partner are $15. Standard included travel radius applies. Travel fees may apply outside the included area.

Question 6

What should I have ready before the visit?

Accepted Answer

For pet visits: food, treats, leash, waste bags, and any medications clearly labeled. For child or elder care: emergency contacts, any allergy or medication info, and a brief note on routines. For house sitting: keys or entry code, alarm code, and Wi-Fi password.

Question 7

Do I need to provide supplies?

Accepted Answer

Yes. Please have the essentials on hand, such as food, medications, and cleaning supplies. If something runs low, your Care Partner can pick it up and bill you for the cost, or contact you before making the purchase.

Question 8

Should I leave written instructions?

Accepted Answer

A short note covering routines, quirks, feeding amounts, and emergency contacts is always appreciated. The more detail you share, the smoother the visit goes.

Question 9

Do pets need to be vaccinated?

Accepted Answer

Yes. All dogs and cats must be up to date on core vaccinations (rabies, DHPP for dogs, FVRCP for cats) and on regular flea/tick prevention.

Question 10

Are aggressive or reactive pets accepted?

Accepted Answer

Pets with a history of biting or serious aggression toward people or other animals cannot be accepted, for everyone's safety. If your pet is reactive or anxious, please mention it during booking so it can be discussed honestly.

Question 11

Do you offer pet transport?

Accepted Answer

Pet Pickup and Drop-Off are available as add-ons to an active Pet Care booking for $15 each way. We do not offer standalone passenger or pet transportation. Your Care Partner must have a valid driver's license on file and must confirm their personal auto policy permits these incidental trips.

Question 12

How is Pet Care priced, and what if I have more than one pet?

Accepted Answer

Pet Care is billed per visit by time block: Quick Care is $20 for up to 30 minutes and Extended Care is $35 for up to 90 minutes, for the first pet. Each additional pet adds $5, per visit. Example: 2 pets, 2 Quick Care visits = (2 × $20) + (2 × $5) = $50. Dog walking is included as a Pet Care activity — choose the time block that fits the walk.

Question 13

Do you offer dog walking?

Accepted Answer

Yes. Dog walking is part of Pet Care. Choose Quick Care for walks up to 30 minutes or Extended Care for walks up to 90 minutes. Tell us your dog's usual route and routine when you book.

Question 14

Will my dog be walked off-leash?

Accepted Answer

No. All dogs are walked on-leash at all times, regardless of training, unless you've specifically arranged otherwise in a private fenced area.

Question 15

Where do you serve?

Accepted Answer

Serving Locust, Midland, Oakboro, Stanfield, Concord, Albemarle, Mount Pleasant, and surrounding communities. The first 20 miles of travel are included. Service beyond that area is also available, with additional travel fees where applicable.

Question 16

Do you travel outside that area?

Accepted Answer

Yes. We can travel beyond the included 20-mile radius. Additional travel fees may apply based on distance. Beyond the included 20 miles from Locust, NC, a $5 travel fee applies for every additional 10 miles (rounded up). For example, 24 miles = $5, 34 miles = $10, 44 miles = $15. Your exact travel fee is calculated automatically from your service address and shown before you confirm.

Question 17

Is there a minimum visit length?

Accepted Answer

Most in-home visits have a minimum of 30 minutes. Child care is billed with a 2-hour minimum. Drop-in pet visits are typically 30 minutes.

Question 18

How is Child Care priced when I have more than one child?

Accepted Answer

Child Care is $25 per hour for the first child, plus $5 per hour for each additional child (2 children = $30/hour, 3 = $35/hour). A 2-hour minimum applies. Example: 2 children for 4 hours = 4 × $30 = $120.

Questions, answered

Cancellation Policy

Meet & Greet

What to Bring / Prep

Pet Requirements

Service Area